Nassau, Bahamas ? Twenty-five employees of the Buildings Control Division of the Ministry of Public Works and Transport participated in the first of a two-day workshop designed to enhance customer service skills Wednesday.

Organized by the Department of Public Service, the workshop at the British Colonial Hilton is in keeping with the Government?s Service Improvement Programme which aims to formulate strategies for internal and external service improvement.

The programme was implemented in six key service delivery agencies within the Public Service. The departments include the Department of Public Service, the Passport Office, the Registrar General?s Department, the Department of Road Traffic, the Department of Physical Planning and the Buildings Control Division in the Ministry of Public Works and Transport.

Topics to be covered include Leadership, How to Deliver Quality Customer Service and How to Build a Dream Team.

Facilitator Michael Pintard told participants that the public service needs ?courageous? individuals ?who will not intellectually surrender, who will come to work with their minds and hearts fully engaged and prepared to look at the structure of the organization, the regulations, procedures and culture to make suggestions on how to change it.

?The public sector needs creative persons who are willing to engage themselves in improving the public sector,? said Mr. Pintard.

Photo: Facilitator Michael Pintard addresses staff of the Buildings Control Unit of the Ministry of Public Works and Transport on Wednesday, April 22, 2009 during the launch of a two-day workshop as part of the Government?s Service Improvement Programme. (BIS Photo/Patrick Hanna)