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Bahamas impacted by global internet outages

Fri, Jul 19th 2024, 11:49 AM

A GLOBAL technology outage has been impacting Bahamians - with a number of services either out of action or experiencing difficulties.

The problem reportedly occurred when a faulty update was deployed to computers running Microsoft Windows. A fix is said to be on the way.  But in The Bahamas, a number of services have been affected.  Several banks were reported to have their ATMs out of action, while credit payment facilities online were also impacted for a number of companies.  Atlantis issued a statement saying that due to the outage and its effect on air travel to The Bahamas, it was waiving no-show fees for guests with confirmed reservations arriving at the resort today or tomorrow.  It said: "Guests with confirmed reservations arriving July 19, 2024-July 20, 2024, can cancel reservations with the option to rebook your vacation without penalties for a stay to be completed within one year of the original arrival date..." subject to terms and conditions. The Nassau Airport Development Company reported disruption to some operations at Lynden Pindling International Airport.  It said: "At present, passengers are being processed in the check-in areas at all terminals (US Departures and International/Domestic Departures). Bahamas Customs and Immigration are also able to process arriving passengers. US Customs and Border Protection (USCBP) officers are currently operating on a backup system to process US-bound travellers. "There have also been reports of flight delays by some airlines. We encourage travellers to contact their airlines directly for the latest updates regarding flights. "Commercial operations are also being impacted by the global issues with some vendors having challenges processing credit card transactions. "We appreciate the patience and understanding of all passengers during this time. Our team will continue to monitor the situation and will provide updates throughout the day." Local supermarkets reported that credit card machines were not operational on Friday morning as well. 

The problem reportedly occurred when a faulty update was deployed to computers running Microsoft Windows. A fix is said to be on the way. 

But in The Bahamas, a number of services have been affected. 

Several banks were reported to have their ATMs out of action, while credit payment facilities online were also impacted for a number of companies. 

Atlantis issued a statement saying that due to the outage and its effect on air travel to The Bahamas, it was waiving no-show fees for guests with confirmed reservations arriving at the resort today or tomorrow. 

It said: "Guests with confirmed reservations arriving July 19, 2024-July 20, 2024, can cancel reservations with the option to rebook your vacation without penalties for a stay to be completed within one year of the original arrival date..." subject to terms and conditions.

The Nassau Airport Development Company reported disruption to some operations at Lynden Pindling International Airport. 

It said: "At present, passengers are being processed in the check-in areas at all terminals (US Departures and International/Domestic Departures). Bahamas Customs and Immigration are also able to process arriving passengers. US Customs and Border Protection (USCBP) officers are currently operating on a backup system to process US-bound travellers.

"There have also been reports of flight delays by some airlines. We encourage travellers to contact their airlines directly for the latest updates regarding flights.

"Commercial operations are also being impacted by the global issues with some vendors having challenges processing credit card transactions.

"We appreciate the patience and understanding of all passengers during this time. Our team will continue to monitor the situation and will provide updates throughout the day."

Local supermarkets reported that credit card machines were not operational on Friday morning as well. 

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