In a continued effort to show appreciation for customers, Bank of The Bahamas' (BOB) Village Road staff recently held a surprise birthday celebration for a very special customer.
Rev. Matthias Munroe, ex-serviceman of World War II, chaplain, executive secretary of the British Royal Legion (Bahamas branch) and retired pastor of Salem Baptist Church, who celebrated his 90th birthday on May 3, was brought to the bank by his sister on Friday, May 2. What he thought was a regular visit to the bank turned out to be a celebration thrown by his favorite branch, complete with birthday cake, singing and cheers from well-wishers.
"I am truly grateful that the bank would do this for me. I can hardly express it in words. I have been banking with BOB since 2001, and I can say that they are the best," Rev. Munroe said.
BOB Village Road Branch Manager Alaasis Braynen explained that building relationships with clients should be the primary focus of service-based businesses. "We try to get to know each of our customers individually, and we work hard to strengthen those relationships.
"We wanted to have a moment of thanks for Rev. Munroe on his 90th birthday and recognize his long-standing relationship with the bank," Braynen said. He also explained that BOB makes special provisions for its older customers with a senior citizens' line, pensioners' day activities and the BOB seniors account.
Bank of The Bahamas Limited (BOB) is an award-winning, full-service commercial bank with 13 branches on seven islands.

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