Customers located in the Eastern Road and Johnson Road corridors have experienced a landline, mobile, and internet outage due to trenching which led to BTC’s fiber being cut by another utility provider.

Director of Technical Operations, Drexel Woods said, “We noticed that our services were abruptly interrupted on Sunday and following investigations, it was determined that our underground fiber was cut by another utility provider that was trenching in the Eastern Road area. Unfortunately, due to the inclement weather, and safety concerns for our technicians, we could not complete repairs on Monday. Our teams are still working on repairing the fiber, and we anticipate that customers will begin to be restored today.”

BTC apologizes to customers for the inconvenience and is urging the utilities regulator to investigate this matter to fully understand what happened to reduce similar occurrences.