NASSAU, BAHAMAS — The Utilities Regulation and Competition Authority (URCA) has announced that it is presently conducting an investigation into a series of recent electronic communications service outages experienced throughout The Bahamas over the past few months.

The regulator said in a statement that in August alone, there were significant outages in Andros, the Berry Islands, Exuma, Inagua, Mayaguana and Ragged Island, with services having been restored on these islands to date.

"Outages and disruptions such as these, and those documented in previous months, have led to increased public concern over the reliability and quality of electronic communications services in The Bahamas. URCA shares that concern and has been consistently engaging with all its stakeholders, which include BTC," the regulator noted.

URCA said that on September 1st, it met with BTC's executive leadership team to discuss the most recent outages and the company's mitigation plans to address the reported outages. According to the regulator, BTC has assured URCA that to date, it has addressed the reported outages and the company is taking the appropriate measures to avert these issues going forward. 

"While URCA has met with the leadership team of BTC, URCA is conducting its own inquiry/investigation as to the underlying or root causes of the outages. URCA is committed to working with its stakeholders, including the government, service providers and the public, to effectively strengthen the delivery of electronic communications services in The Bahamas," URCA said. 

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