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'Bahamas Paradise Cruise Line stranded us in Florida'

Fri, Jul 16th 2021, 05:30 PM
Business Tribune Stories

RICHARD Brown said he cannot express how disappointed he is in Bahamas Paradise Cruise Lines for leaving him and his wife stranded in Florida, ruining their vacation to The Bahamas.

Residents of West Palm Springs, Brown and his wife, Elaine were originally confirmed to sail to Grand Bahama for vacation on July 8, but the cruise line for some reason, postponed the trip to July 10 only to present a “no-show” on the new date, leaving passengers stranded at the port.
#“We had booked a trip because we do a timeshare at Mayfield Beach and Tennis Club which is a wonderful timeshare on Grand Bahama,” said Mr Brown. “We take the cruise line so that we can bring a little bit more stuff. So we were supposed to leave on July 8 and the day before we were supposed to leave they send an email saying no, that we were not leaving – we didn’t know what was going on.
#“So, we kept calling and calling and never got anything back, but later that day we received a reservation for July 10 which was Saturday. This was fine, we missed one day at the timeshare. So we packed all our stuff, we go down to the port. We got there around 12 o’clock and there is a bunch of people there milling around, but nobody from Bahamas Paradise Cruise Line.
#“There are people from Philadelphia and New York and we asked what was going on and they said the boat’s here but we can’t find anybody from the cruise line. We went inside the port and got hold of a security guard there and he said, ‘no they’re not leaving, that’s for sure.’ So we were kind of stuck, we didn’t know what to do, so I said let’s go to lunch and relax and see if we can’t fly over there (Grand Bahama).”
#After continuously calling the cruise line to no avail, Mr Brown said they went to lunch and turned off their phones while in the restaurant.
#“We went home and about 2:15 (pm) that day, we had the phones off when we were in a restaurant, we looked and there was a message. We picked up the message and it said basically we hope you got our email that we have cancelled the cruise to go to The Bahamas.
#“It was 2:15 in the afternoon, but we never got an email from them. We have not heard one single thing from the cruise line after that until today when they left another message. We kept calling and calling and finally we just gave up.
#“We never got a hold of them on any of the numbers we called or any of the emails. Between five and ten phone calls never once have we been able to get anyone. The message they left today was just that we should call them, but it’s the same thing. No answer.”

Residents of West Palm Springs, Brown and his wife, Elaine were originally confirmed to sail to Grand Bahama for vacation on July 8, but the cruise line for some reason, postponed the trip to July 10 only to present a “no-show” on the new date, leaving passengers stranded at the port.

“We had booked a trip because we do a timeshare at Mayfield Beach and Tennis Club which is a wonderful timeshare on Grand Bahama,” said Mr Brown. “We take the cruise line so that we can bring a little bit more stuff. So we were supposed to leave on July 8 and the day before we were supposed to leave they send an email saying no, that we were not leaving – we didn’t know what was going on.

“So, we kept calling and calling and never got anything back, but later that day we received a reservation for July 10 which was Saturday. This was fine, we missed one day at the timeshare. So we packed all our stuff, we go down to the port. We got there around 12 o’clock and there is a bunch of people there milling around, but nobody from Bahamas Paradise Cruise Line.

“There are people from Philadelphia and New York and we asked what was going on and they said the boat’s here but we can’t find anybody from the cruise line. We went inside the port and got hold of a security guard there and he said, ‘no they’re not leaving, that’s for sure.’ So we were kind of stuck, we didn’t know what to do, so I said let’s go to lunch and relax and see if we can’t fly over there (Grand Bahama).”

After continuously calling the cruise line to no avail, Mr Brown said they went to lunch and turned off their phones while in the restaurant.

“We went home and about 2:15 (pm) that day, we had the phones off when we were in a restaurant, we looked and there was a message. We picked up the message and it said basically we hope you got our email that we have cancelled the cruise to go to The Bahamas.

“It was 2:15 in the afternoon, but we never got an email from them. We have not heard one single thing from the cruise line after that until today when they left another message. We kept calling and calling and finally we just gave up.

“We never got a hold of them on any of the numbers we called or any of the emails. Between five and ten phone calls never once have we been able to get anyone. The message they left today was just that we should call them, but it’s the same thing. No answer.”

 

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