The Water and Sewerage Corporation has embarked on a nationwide collections campaign in an effort to improve collections and address the long standing practice of allowing customers to have balances carried over for the next billing period without concern about their accounts being disconnected.

The Corporation continues to exercise sensitivity to those who are actively trying to pay their bills and keep their accounts current. However, there are those who continue to allow an accumulation of their accounts and fail to honor Financial Agreements. Customers who struggle to pay have the option of setting up a payment plan while attempting to keep their new bills current.

The Corporation is also reaching out to returning customers, that is, those who left city supply for private wells but live in an area with a central sewer system which they still must pay. Or those who use a well but are still accruing meter rental charges. If that’s you, we consider you a returning customer and you may qualify to receive up to 50% off even if you left 10, 15 or 20 years ago.

It is recognized that some customers also face some water quality concerns which we try to address on a per case basis and offer rebates in that regard, and customers with high bills due to leaks may also receive assistance.

The WSC remains committed to growing its business while continuing to improve its service level to customers, and it recognizes that sometimes change is painful but necessary for sustainability.

The Water and Sewerage Corporation was established through an Act in 1976 with full responsibilities for managing, maintaining, distributing and developing the water resources of The Bahamas. The Corporation has a team of over 400 dedicated employees in New Providence and the Family Islands, committed to the growth and excellence in service quality, which is the key driving force that guides and sustains the relationships with customers, employees, and communities served by the Corporation. Through a loan with the IDB in 2011 the Water and Sewerage Corporation has developed the WSC Support Program to address Non-Revenue Reduction, WSC Institutional Strengthening, Rehabilitation and Upgrade of Wastewater Infrastructure and Preparation of a Wastewater Treatment Master Plan and an upgrade of the Legal and Regulatory Framework. The Support Program will ultimately improve the quality of water and service to customers.