July 08, 2014
Ninety-three young Bahamian men and women last week heard from Superwash President and CEO Dionisio D'Aguilar, who gave the students advice on how giving great customer service will be the success of Baha Mar.
This is the second class of the Leadership Development Institute (LDI), which is a 16-week training and development program geared at providing hospitality, communication and leadership skills. The program is broken into day classes for people ages 16-24 and night class for those ages 25 and over.
Successful candidates who demonstrate a commitment to Baha Mar's standards are guaranteed an offer of employment at the luxury resort upon completion of the course.
D'Aguilar told the students they must remember that Baha Mar will be attracting an affluent crowd of players and pleasure seekers who can travel anywhere in the world.
"We need you to engage your customers and take care of them because you will make the difference at Baha Mar," he said. "Treat the guests like they are the best, because the world will be judging your performance. This project is so important to The Bahamas, and it will only succeed if you provide outstanding and exemplary service."
D'Aguilar, who also sits on Baha Mar's board of directors and BELIEVE Foundation, told the students that they must be motivated, interesting and engaging, which will allow the guests to have a "wow experience".
"We can build all these hotels, but what will set us apart from everyone else is the men and women who come out of LDI and work for us, who will offer our guests the Baha Mar standard of service," said Paul V. Pusateri, Baha Mar's chief operating officer. "The culture of service that these students will provide will be like none other anywhere in the region or the world."
In May of this year, LDI graduated its first class of 150 students, who were chosen from 3,500 applicants as part of Baha Mar's multimillion-dollar investment in training and recruitment. Those students are presently working in various areas throughout the property including security, housekeeping and engineering among others.
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