July 25, 2022

Cold, Flippant, Nonchalant

Dear Just Ship It - Bahamas Not only have I been a loyal and faithful customer, I’ve been a customer that doesn’t complain, create drama or pick at little things. I’ve been a customer that despite me no longer working in the east, I stayed on and brought other loyal customers to you. That’s why your nonchalant, flippant customer service and persistence to not address any of my current issues is so discouraging and disparaging. Your front desk refused to put me in touch with a manager today and suddenly everyone on staff had amnesia as to what’s going on, when the manager would be in or knowledge of the manager’s email. It has become apparent that consistent customers is not your target audience and that’s fine. With so much competition out there, I’m sure there’s one closer to me that treats customers with dignity and respect as if they want to keep them. The sweet couple that once owned this company must’ve sold it.