Profile : M2seelye
Reviews
December 11, 2015
Since writing my review on our terrible experience with Dan Knowles, I have been in contact with the President of the company. He was very eager to apologize and make things right with me and my family. They offered complimentary private transportation for anytime we choose to come back to the Bahamas and use their services. He also offered to reimburse the full amount that was paid in full to Dan Knowles. $400.00 plus, which is no small amount of money.My credit card company already reimbursed me, so that wasn't necessary. If asked if I would give them another chance, I would say yes. The apology seemed sincere and I am all about second chances.
Tags : private transportation.
December 7, 2015
We scheduled Dan Knowles car service on 1/7/2015 for our upcoming Thanksgiving a couple of weeks ago. Paid $230.00 in FULL. Requested a private van with seat belts so I could safely transport my 7 month old in her carseat from the Airport to Atlantis. Dan Knowles showed up with a shuttle bus with no seatbelts. I paid for two private vans. On our departure date, we were supposed to be picked up at The Royal Towers at 6am to catch an 8:30 flight. Dan Knowles didn't show up, I called 3 times between 6 -6:15am wanting to know where our pre paid private vans were. I got the run around, "Oh they'll be there in 5 minutes", "they are on their way". Eventually, I got another bogus answer that they "Had a flat tire". We ended up getting shoved onto a shuttle bus, with 15 other people from the resort, overbooked, some people had to be two to a seat. We almost missed our flight. Since the debacle I have tried to get in contact with anyone from Dan Knowles, to no avail. I finally called my credit card company and filed a dispute. Thankful that American Express can handle all of the leg work for me, as I still cannot get in contact with this company. We will never do business with them again. I suggest Majestic.