December 20, 2021 valarie

Go Postal

Disappointed

I have shipped with this company a number of times. 90% of the time I encounter an issue. I have decided I will not use this company again. They do not answer phone calls, the customer service is POOR, and the staff comes up with colorful reasons as to why they cannot assist or are unable to resolve an issue. My last delivery to their Miami Lakes warehouse was supposedly not received. However, the delivery company can produce a photo of the front door open during the time of the delivery and the package being left. Whenever I encounter an issue, I have to drive to their location Palmdale Nassau because the company does not answer phone calls and the online chat is non responsive. The agent insists the package was not received. This is not the first time they have denied receiving a package delivered for me. The last time this happened, my package turned up a week or two later after the seller replaced the item for me. Go Postal still charged me for both. This time, the Nassau office won't even try to contact their Miami Lakes location to inquire about my delivery. Unbelievable and very frustrating. I am not using them again and I do not recommend this company.

Tags : Go Postal  GoPostal  Gopostal