NIB facility allows online payment and tracking of contributions

Wed, Mar 19th 2014, 11:32 AM

The National Insurance Board (NIB) has launched its NIB Registrants Self-Service Facility, which allows customers to pay and track online their contributions to the country's social security scheme.
Minister of Labour and National Insurance Shane Gibson unveiled the program during a press conference at the Clifford Darling Complex on Monday, March 17.
Also present were Chairman of the National Insurance Board Reverend James Moultrie, board members and senior officers of the National Insurance Board and the Ministry of Labour.
"Today NIB, as a part of its ongoing commitment to improve the level of service afforded to the Bahamian people, is pleased to introduce the facility that will allow registered persons to access their personal information and to view and download their contribution statement from NIB's website www.nib-bahamas.com.
"This exciting state-of-the-art facility increases the number of channels through which customers interact with the organization," Gibson said. The self-service optimization facility has many benefits, chief among which will be that of making NIB's services more accessible to its customers - particularly in New Providence - which is the hub of the service network.
The aim is to also decrease the need for customers to actually come in person to a NIB office.
"This innovation is but the first step for a transformed organization that is committed to doing business better and smarter in the 21st Century," Gibson said.
From their laptops or computers, customers will also be able to submit a retirement benefit claim online, log on to see how a claim is progressing through the process and when that payment is ready. Employers and self-employed customers will be able to register, request letters of good standing, submit their monthly contribution statements and pay contributions online.
"This is the way of the future and your social security organization is on the cutting edge of innovation. Indeed, this is commendable and marks a significant milestone for NIB and The Bahamas," he said. The unveiling kicks off the celebration of the 40 years of existence of NIB, which was instituted in October 1974.
"After 40 years of assisting Bahamians from all walks of life, I am more than pleased to inform that National Insurance, the country's social security assistance program that Bahamians turn to when in need, is still growing strong and determined to remain relevant," Gibson said.

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