CBS Bahamas reminds customers to take advantage of price match guarantee

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September 28, 2022

CBS Bahamas, the largest home improvement retailer and architectural product distributor in The Bahamas, continues to set itself apart from other local retailers by delivering top-tier products, accessibility, and services. Providing features like the first fully functional large-scale online shopping platform, contactless in-store pickup within two hours through online ordering and free delivery to mailboats for family island customers, the Bahamian-owned business is not stopping there. Customers can also take advantage of their price match guarantee.

Introduced in 2021, the price match guarantee allows customers to maximize value online or in stores at CBS Bahamas and the new CBS PROstore. This service ensures that pricing offered at the two entities is equal to or better than their local competitors. Once a customer provides evidence that an item is priced higher at a CBS Bahamas location than another local store, the price is changed to match or beat the lower price.

However, many Bahamians are not taking the opportunity to maximize savings. According to CBS Bahamas’ marketing director, Shawn Gabrielle Gomez, they want to ensure that Bahamians know the option exists.

Gomez said, “At either one of our stores, we value our customer experiences from start to finish. We want to understand how they are feeling every step of the way. We observed that many people would say that an item is expensive. However, unlike the other retailers, the conversation doesn't stop there for us. We completely understand if an item is too expensive for purchase, as that opinion varies from customer to customer. Now, if a customer says to us that a competitor has it at a lower price, that is something we can fix, and we do with price matching.”

She continued, "At CBS Bahamas, we want our customers to get the most out of their purchase. If you can find a product cheaper at another local retailer, challenge us. We welcome it because it makes us better."

To use the price match guarantee at CBS Bahamas or the CBS PROstore is simple.

For online shoppers, find the product on the website at www.cbsbahamas.com, an option to select the PROstore if that is the store you want will appear. Ensure that the product is immediately available for purchase and identical to the competitor's product. It must be the same brand, model number and color. Next, connect with the store’s support team via the website’s Live Chat or email at online@cbsbahamas.com. Provide the support team with evidence of the price difference. The evidence must include the item’s name and model details, the price clearly marked as VAT inclusive or without VAT and the name of the local retailer.

When in-store shopping, it is the same process. Once you have your product, ensure that the item is immediately available for purchase and identical to the competitor's product. It must be the same brand, model number and color. Next, ask for the manager on duty, request a price match and provide evidence of the price difference.

According to Brent Burrows Sr., vice president of Commonwealth Building Supplies Ltd., the price match guarantee benefits customers and the business.

"We want to provide our customers with an enjoyable and easy shopping experience with quality items but at a price that is fair for the quality provided and reasonable for the customer," Burrows said. "Price matching allows us to stay on top of the competition. We always price giving customers the best value we can but even where we may fall short, the price match guarantee keeps us on point."

It is important to note that terms and conditions for price matching apply. For example, price matching items must be from local retailers legally registered in The Bahamas. The product cannot be shipped from or sold by third-party vendor websites. Visit www.cbsbahamas.com/price-match-guarantee to read the terms and conditions for the price match guarantee.

Customers can enjoy price matching at CBS Bahamas in the Southwest Plaza from 8 AM to 8 PM, Monday to Saturday, and 8 AM to 5 PM on Sundays. Also, at the CBS PROstore on 103 Robinson Road from 7 AM to 4 PM, Monday to Saturday.

Commonwealth Building Supplies Ltd. is the parent company of CBS Bahamas, Aluminium Fabricators, Ltd., and the new CBS PROstore dedicated to giving Bahamian contractors and industry professionals the best value in The Bahamas. Founded in 1973, CBS Bahamas is the largest home improvement retailer in the country, providing Bahamians with everything they need to build beautiful.

News date : 09/28/2022    Category : Business, Press Releases

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