BTC is closely monitoring the evolving situation surrounding the Coronavirus disease (COVID-19) and is following guidance from the World Health Organization, The Bahamas Ministry of Health and the United States Centers for Disease Control and Prevention (CDC).

The safety of our employees, their families, our customers, and our community is our primary concern.

. Thus far, we have implemented the following precautionary measures:

. We have increased the frequency of cleaning across our facilities and we are deep cleaning all of our facilities on a daily basis.

. We have placed hand sanitizers in our retail stores and offices.

. Our technical teams are equipped with rubber gloves and safety glasses.

. Tomorrow we will conduct a “Work from Home” test in the event we have to close our offices. All employees excluding our retail, technical and contact center teams, will work from home on Tuesday March 17th.

. We have enforced a policy that requires team members who have travelled to any of the restricted countries within the last 14 days to observe the 14-day quarantine.

We are asking visitors and customers who have travelled to any of the restricted countries within the last 14 days to take advantage of our online options. We encourage customers to top-up, check balances and pay their bills online using the MyBTC mobile app, the website www.btcbahamas.com, by contacting our call center at 225-5282 or through online banking methods. Customers are also able to order mobile devices, landline, internet and mobile services online through the BTC website, for fixed services: www.btcbahamas.com/bundles and for mobile services: http://www.btcbahamas.com/explore/mobile/postpaid. Additionally, customers can reach our contact center for all residential and B2B services.

BTC recognizes that broadband access is now a critical service and that continuous connectivity will be an extremely important tool in addressing this growing crisis. Accordingly, we are assessing our ability to enhance broadband speeds and access for all of our customers, as more and more people have to either stay at or work from home in the coming weeks.