DEPUTY Prime Minister Peter Turnquest has defended the new Click2Clear system after a series of complaints by users. People had criticised the Customs system for not being user friendly or functioning efficiently. On Monday, scores of customers were frustrated from waiting to be served at the Arawak Cay Customs Department – complaining that the system was not functioning properly. A customer, who preferred not to be named, said the site was wreaking havoc on her blood pressure. She said: “I fill out the form and add photo, and it says it cannot verify the NIB number. They need to work out the issues with the website because I signed up over a month ago and heard nothing.” Another disgruntled patron said he was frustrated trying to navigate through the website. “‘When will all the kinks be worked out?’ I’ve tried several times submitting through website, live chats with Customs agents, submitting documents via email and calling help desk. They keep replying via email that they need a valid NIB smart card, my address and info, and they replied also saying my first name is invalid! I mean, I had my name all my life, I would know it’s valid. I’m now frustrated with all the submissions.”

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