September 10, 2019
BTC is focused on fully restoring its network in the affected areas of Grand Bahama and Abaco. This week, the company will open several communication centers, and will provide temporary mobile services in Marsh Harbour as well as continue to restore landline and mobile services in Grand Bahama.
BTC CEO, Garry Sinclair said, “Our areas of priority for this week are Marsh Harbour along with Eight Mile Rock and Freeport. We now have mobile equipment on the ground in Abaco, and our technical teams are testing a temporary solution that would provide mobile voice services to the more densely populated areas on the island. The teams are also continuing remediation efforts to repair fiber connectivity. Landline and mobile services are operational in Sandy Point and Cherokee Sound.”
Thus far, mobile services have been restored to the following areas in Grand Bahama:
- Lucaya Hotel
- Eight Mile Rock
- Our Lucaya
- West End
- Taino Beach
- Coral Reef Estates
- Lewis Yard
- Midshipman Drive
Landline services have been restored to Eight Mile Rock, Lucaya, Midshipman Drive and West End.
BTC has setup free Wi-Fi enabling evacuees being housed at the Kendal G.L. Isaacs Gymnasium and the Fox Hill Community Center to connect with family and friends. We will also set up free Wi-Fi stations in Christ the King, St. George’s Gym, and Church of the Ascension shelters in Grand Bahama.
Sinclair further stated, “Our first priority once we got the “all clear” was the recovery effort for our employees and their families. Because of this Black Swan event, we needed all hands-on-deck. This meant that some of our resources that would usually be focused on network repairs were diverted to assist with the immediate recovery effort.” He added, “We are working in partnership with our vendors who are providing additional technical support resources to help us restore services to our business customers in the shortest possible timeframe.”
The company reported that there are still intermittent issues with mobile to landline calls in the Palmdale, Soldier Road and Centerville areas, which are being addressed. While the company is contacting its business customers, they are also asking them to reach out to their account managers to report any issues or concerns.
Yesterday, both carriers signed an agreement to provide roaming on each other’s networks, enabling customers, no matter which network they are on, to be in contact with their families and friends. Sinclair said, “Both companies have a number of sites in Abaco and Grand Bahama that were impacted by the hurricane. We felt it necessary to work together for the good of our customers and National roaming will provide the public with the connectivity that they need to stay in touch. Both carriers will be providing this service free of charge. We continue to put the customer at the heart of what we do and have therefore suspended billing while continuing to provide free mobile voice and data services to Grand Bahama and Abaco until further notice.”
In addition to its network restoration efforts, BTC has: evacuated more than one hundred and forty-five team members and their families to New Providence; provided more than 55,000 pounds of immediate relief supplies; and is donating ten generators to the Emergency Room Doctors in Grand Bahama.
Through its philanthropic arm, the Cable & Wireless Charitable Foundation last week announced its pledge of $500,000 for relief and recovery initiatives and has also launched an online fundraising campaign. The company pledges to #ComeBackStrong and #RebuildBetter.
Day 5 for Team BTC giving care packages to evacuees from Grand Bahama and Abaco
Team BTC assisted with handling over 500 care packages to evacuees at Bahamas Fast Ferries
BTC teamed up with Bahamas Fast Ferries to provide FREE replacement cell phones and SIM cards to anyone affected by Hurricane Dorian