Continued Service Level Disruptions and NIB Offices Closure

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May 24, 2019

The National Insurance Board wishes to advise the public that service levels will continue to be impacted today throughout New Providence and the Family Islands due to significant staff absences.

Consequently, the Wulff Road and Fox Hill Road locations will remain temporarily closed. NIB Headquarters will provide a full range of services, and customers should visit the Headquarters location on Balliou Hill Road to obtain services in New Providence.

Management will focus on ensuring that critical services are provided to our customers, such as issuing benefit payment cheques.

Family Island Customers
Family Island offices will also be impacted and updates on closures will be provided during the day.

Industrial Benefits Customers
The Occupational Health and Safety Unit (OHSU) will address emergency industrial and medical cases only, and, customers can continue to submit industrial accident forms (B44) at the Carmichael Road office.

National Prescription Drug Plan (NPDP)
The providers for the National Prescription Drug Plan are advised that there may be disruption to services and that efforts will be made to resolve the challenges as quickly as possible.

All available measures are being undertaken to minimize the impact to our customers as a result of the operational challenges being experienced by NIB. We apologize for any inconvenience caused, and appreciate the patience and understanding of our customers as we work to address the staff absences facing the Board at this time.

NIB will continue to provide updates to keep its customers informed of the availability of services during the day.

News date : 05/24/2019    Category : About Bahamians, Press Releases

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