The Utilities Regulation and Competition Authority (URCA) understands that there have been significant and unacceptable delays in the Mobile Number Portability (MNP) service experienced by persons seeking to port mobile number during the course of today, 24 November 2017.

The fault appears to impact primarily those customers seeking to switch their service provider and port their cellular mobile telephone numbers from Bahamas Telecommunications Company Ltd. (BTC) to Be Aliv Limited (Aliv).

URCA is aware of the inconvenience and is taking the necessary measures to further investigate and address this matter expeditiously.

URCA will issue a further updates once the situation has been fully resolved.