The Bahamas Telecommunications Company (BTC) is set to launch another innovation as it continues to revolutionize its overall customer experience. Customers who need to top up, but are short on cash, or simply can’t make it to a top-up vendor, no longer have a problem. Prepaid mobile customers now have an easy way to top up with the innovative BTC Lend App.
Using the BTC Lend, customers can request credit advances or recharge “loans” if their accounts are nearing a low balance and they can’t afford to pay for a top up or are not near a top-up vendor. Once the loan is approved, the amount is added to the customers’ account and they can call, text and even access data. Customers will be encouraged to pay back the loan within a week’s time, but no more than 30 days after.
Vice President for Mobile, Alphanique Duncombe said, “BTC will be the first mobile provider to introduce this service to the market. We want to ensure that customers are always able to stay connected, anytime, anywhere. Customers will never have to worry about running out of credit. This is yet another part of our efforts to completely revolutionize the customer experience.”
Like a regular loan, customers will have to qualify for BTC Lend. “Once the mobile customer’s phone is topped up on a regular basis for at least 3 consecutive months, they’ll be invited to download the app and become eligible for a loan. If the account is approved, BTC Lend invites the prepaid subscriber to download the app via SMS in real time. Then, if they consistently payback the loans through normal recharge vouchers or top ups, they’ll have the chance to ‘level up’ their lend status and increase how much they can borrow. It’s like a video game – the better you play, the more you level up!”
When the customer’s account has been credited, the prepaid subscriber will receive a confirmation of their new balance and the re-payment date. If the request has been declined, the customer will be informed that they are currently not eligible for the advance at that time.
The subscriber can get as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan. Customers will be able to pay off their loans through a recharge purchased through either a voucher, direct top-up, online top-up or international top-up.
The company will officially launch BTC Lend before the end of the month.
ABOUT BTC: BTC is the first quad play provider in The Bahamas. The company offers a full suite of landline, internet, mobile and television services allowing customers to stay connected throughout The Bahamas. BTC is deeply rooted in community and supports a wide range of culture, youth, education and sporting initiatives. These include Junkanoo, Bahamas Junkanoo Carnival, IAAF/BTC World Relays and CARIFTA. BTC maintains a four year scholarship program with The University of The Bahamas and provides funding for the University’s endowment fund. Just recently, the company signed an agreement for the establishment of an Innovation Lab at the University. The company is jointly owned by Liberty Global and The Government of The Bahamas.
