July 17, 2017
On Saturday, July 15th, at approximately 3:35pm, BTC experienced severe damage to its network as a result of a third party construction company.
BTC’s technical team was able to quickly assess the damage and gradually begin restoring services to customers. Shortly before midnight all services were restored.
The damage impaired trunking fiber cables which connect the EMR Transmission office and the Freeport Transmission Office.
As a result, customers in Grand Bahama and across the country experienced intermittent degradation of landline, internet, television and mobile services.
Interim CEO, Dexter Cartwright said, “We recognize how important our services are, not only to our customers, but to the nation as a whole.
As a proactive measure, BTC installed aerial fiber to several key sites that were undergoing construction, in the event of instances like this.
Because of this, our technical team was able to re-route traffic and restore services to customers in a short space of time.
As a company, we will continue to prioritize any investment required to increase the robustness of our network so it continues to be the first choice of The Bahamian people”.
ABOUT BTC: BTC is the first quad play provider in The Bahamas. The company offers a full suite of landline, internet, mobile and television services allowing customers to stay connected throughout The Bahamas. BTC is deeply rooted in community and supports a wide range of culture, youth, education and sporting initiatives. These include Junkanoo, Bahamas Junkanoo Carnival, IAAF/BTC World Relays and CARIFTA. BTC maintains a four year scholarship program with The University of The Bahamas and provides funding for the University’s endowment fund. Just recently, the company signed an agreement for the establishment of an Innovation Lab at the University. The company is jointly owned by Liberty Global and The Government of The Bahamas.