At 10:00 a.m. Tuesday March 21st, Cable Bahamas experienced service issues on its video network.
This resulted in multiple channels across New Providence, Abaco, Grand Bahama and Eleuthera experiencing intermittent service outages.
Technical teams immediately launched response protocols and began investigations. Multiple vendors were engaged to assist Cable Bahamas' engineers in troubleshooting the issue. Due to the malfunction of a major piece of equipment repairs have taken longer than anticipated.
Early Wednesday morning, March 22nd, the technical teams were able to begin stabilisation of the network.
During this period, the system restoration suffered a setback and at this time Cable Bahamas technical teams and vendors are continuing to work through the issues as we move towards stabilising all TV services.
Cable Bahamas apologises for the inconvenience and frustration our subscribers are experiencing at this time and we assure you that every effort is being made to fully restore all services as quickly as possible.
Additional updates will be provided as soon as new information is available.
Cable Bahamas is the communications provider of choice and the first to offer triple play (voice, video, data) services in The Bahamas. In 2013, Cable Bahamas expanded its operations to Florida by acquiring four telecommunications providers and merged them into Summit Broadband, offering businesses and consumers a nearly 500-mile fibre-optic backbone connecting South Florida, West Florida and Central Florida. Cable Bahamas offers telephony, broadband Internet, cable TV and data transport services under the brand names REVOICE, REVON and REVTV in the Bahamas and as Summit Broadband in Florida, to both home and business customers throughout the Bahamas, southwest Florida and central Florida. The company also offers dark fibre transport to enterprise and carrier customers. In The Bahamas, the company also created the Cable Bahamas Cares Foundation, which has awarded over $2 million to local Bahamian non-profit organisations since its inception. For more information, please visit the company website at www.cablebahamas.com, follow on Twitter @cablebahamas or visit the company Facebook page at www.facebook.com/GetRevdUp.
Cable Bahamas Ltd.
