D'Aguilar tells LDI Students Good Customer Service is Key

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July 07, 2014

Ninety-three young Bahamian men and women last week heard from Superwash President and CEO, Dionisio D’Aguilar who gave the students advice on how giving great customer service will be the success of Baha Mar.

This is the second class of the Leadership Development Institute (LDI) which is a 16-week training and development program geared at providing hospitality, communication and leadership skills, broken into day classes for people ages 16-24 and night class for those ages 25 and over.

Successful candidates who demonstrate a commitment to Baha Mar’s standards are guaranteed an offer of employment at the luxury resort upon completion of the course.

Mr. D’Aguilar told the students they must remember that Baha Mar will be attracting an affluent crowd of players and pleasure seekers who can travel anywhere in the world.

“We need you to engage your customers and take care of them because you will make the difference at Baha Mar,” he said. “Treat the guests like they are the best, because the world will be judging your performance. This project is so important to The Bahamas and it will only succeed if you provide outstanding and exemplary service.”

Mr. D’Aguilar, who also sits on Baha Mar’s Board of Directors and BELIEVE Foundation, told the students that they must be motivated, interesting and engaging which will allow the guests to have a “wow experience.”

“We can build all these hotels but what will set us apart from everyone else is the men and women who come out of LDI and work for us will offer our guests the Baha Mar standard of service,” said Paul V. Pusateri, Baha Mar’s Chief Operating Officer. “The culture of service that these students will provide will be like none other - anywhere in the region or the world.”

In May of this year, LDI graduated its first class of 150 students who were chosen from 3,500 applicants as part of Baha Mar’s multi-million dollar investment in training and recruitment. Those students are presently working in various areas throughout the property including security, housekeeping, and engineering among others.

For additional information and to download applications to the LDI program, please visit www.facebook.com/LDIBahaMar. Contact LDI at telephone (242) 698-2051 – 3 or at LDI@bahamar.com.

About Baha Mar

Baha Mar, which is scheduled to open in December 2014, is set on 3,000 feet of white-sand beach just ten minutes from Nassau's newly expanded Lynden Pindling International Airport. This must-visit destination will feature an elite collection of hotel brands with gaming, entertainment, private residences, shopping and natural attractions that reflect an authentic Bahamian experience. The Baha Mar Casino & Hotel, with 1,000 rooms, is the centerpiece of the resort, and includes a 100,000-square-foot Las Vegas-style casino – the largest in the Caribbean region. Baha Mar will also include a 707-room Grand Hyatt at Baha Mar, a 300-room SLS at Baha Mar, and a 200-room Rosewood at Baha Mar. Upon completion of extensive renovations, the 694-room Meliá will join Baha Mar and complete the extraordinary accommodations at the luxury resort.

Amenities will include the 18-hole, 72-par championship Jack Nicklaus Signature Golf Course at Baha Mar; 200,000 square feet of combined, flexible, state-of-the-art convention facilities including a 2,000-seat performing arts center and an art gallery with the largest curated collection of Bahamian art in The Bahamas; 40 restaurants and bars; two spas, including the 30,000-square-foot destination spa, ESPA at Baha Mar; designer retail boutiques and 20 acres of exquisitely landscaped beach and pool experiences, including a beachfront sanctuary with native Bahamian flora and fauna, as well as a water eco-park. For more information, please visit www.bahamar.com

Mr. D’Aguilar addressing LDI students about the keys to being successful at Baha Mar

News date : 07/07/2014    Category : About Bahamians, Business, Press Releases

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