Paradigm Shift in Service Culture

Paradigm Shift in Service Culture

Thursday 10th November 2011  9:00 AM


Can your customer service standards improve? Can your employees do a little more in creating loyal customers? Do you need to improve your bottom-line?

Everyone?s answer to all of the questions posted above is a resounding YES! We all know that a greater focus on service will result in greater returns for our businesses and added value to our customers, but are we prepared to do what it takes?

Our half day workshop with leaders who impact service is designed to provide participants with the focus and tools they need to strategically shift the service paradigm. The program focuses on a number of critical and relevant topics including: voice of the customer, ?fix it?, standards of performance, the brand, alignment to the goal, the TEAM, coaching and performance management and will be facilitated by Ian R. Ferguson. The aim is simply to create a new culture, firstly in the psyche of the leader which will invigorate and enhance the customer experience.

This program begins promptly at 9am until 12:30pm at the Bahamas Cancer Society on East Terrance off Collins Avenue Thursday November 10th, 2011.
Registration for Chamber Company Leaders is $99 and $129 for non Chamber members.
You can register Click HERE online.

This program is the first of a series of Chamber Institute Programs for leaders looking for the edge. Other courses to follow include: Influential Communication, Time Management and Effective Meeting, New Year Goal Setting and Managing in Turbulent Times.

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