October 1, 2014

Customer service in this century

I was amazed yesterday when after waiting half hour in the parking lot for Lowe's Harbour Bay to open, then 24 minutes for them to get medication for my sick 14mth old who was with me, the pharmacist said they are trying to fix the printer so they can print the label for the med. I asked her twice if she could write it on a label, keeping the perscription and all, she said "No Maam". She then told me the technicians should be there in 5 minutes but there is no guarantee they will fix the machine and asked if i could come back later!!!!! I found this so ridiculous. So after an hour waiting i left with my sick baby and NO MEDICATION!

Tags : pharmacy 

November 24, 2009

?

Although, this is not exclusive to Lowe's, in fact every pharmacy/store does it, I will bring it up here. The policy of keeping condoms behind the counter is a bad one. Pharmacies and stores, need to, as in civilized countries place condoms on the shelves where customers can get them at their convience without asking a store clerk. Many, particularly, young men are too embarrassed to ask in most cases the female clerk for a pack of condoms, especially if there are other people in the store, and they still go out and have unprotected. sex. Sounds simplistic but it happens, I know in this town many our tempted towards the five finger discount, but thats the case with all items eg. chocolate bars. Have condoms on the shelves so customers can view them and possibly decide which one they want, if there is a variety present. Having to ask the clerk, to get you condoms, implies that they are somehow special or only for adults etc. when quite frankly these days, like it or not, that is not the case.