Customers of Fidelity Bank may have received an email similar to the one pictured below prompting viewers to click a link to view their Fidelity Online account. We are advising our customers not to click on this link, as this email is fraudulent and was not sent from Fidelity Bank. We are working diligently to resolve this issue.

A common type of email fraud is called “phishing”. Phishing is the practice of sending phony email messages that are disguised as legitimate and often include company logos that look real. A typical phishing email will include a false claim about a customer’s account and either a link or button that takes them to a “spoof” website that mimics a reputable company’s actual website, in hopes that they will disclose personal information or account information. Some phishing emails may also have attachments which may contain potential email viruses.

Please note that Fidelity Bank (Bahamas) Limited or Fidelity Bank (Cayman) Limited do not send mass e-mails to our customers, so if you received an e-mail that claims to be from Fidelity Bank (Bahamas) Limited or Fidelity Bank (Cayman) Limited, it is most likely a scam or phishing attempt.

Example of a Phishing Email:

 

 

What To Do If You Receive a Phishing Email:

If you receive unsolicited e-mail offers or spam, you can forward the messages to the local Police and also to your Branch Manager.  You may also forward a copy of the email as follows:

Fidelity Bank (Bahamas) Limited – feedback@fidelitybahamas.com

Fidelity Bank (Cayman) Limited – feedback@fidelitycayman.com

 

Additional Tips to Avoid Becoming a Victim of Cyber Fraud:

• Do not respond to unsolicited (spam) e-mail.
• Do not click on links contained within an unsolicited e-mail.
• Be cautious of e-mail claiming to contain pictures in attached files; the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.
• Avoid filling out forms contained in e-mail messages that ask for personal information.
• Always compare the link in the e-mail to the link you are actually directed to and determine if they match and will lead you to a legitimate site.
• Log on directly to our official website instead of “linking” to it from an unsolicited e-mail. Our statements or correspondence will provide the proper contact information.
• Contact us to verify that the e-mail is genuine.
• If you are requested to act quickly or there is an emergency that requires your attention, it may be a scam. Fraudsters create a sense of urgency to get you to act quickly.
• Remember if it looks too good to be true, it probably is.