BTC seals multi-year deal with Syniverse

Wed, May 16th 2012, 10:02 AM

In an effort to further enhance mobile performance, the Bahamas Telecommunications Company (BTC) has agreed to a multi-year contract with a Florida-based company specializing in roaming, messaging and networking solutions.
BTC will utilize the services of Syniverse in the hopes of improving mobile call quality for local subscribers on its network and for roaming callers that frequent the country annually.
The CEO of BTC Geoff Houston said the new partnership will be a great resource for the network.

"At BTC, we are constantly exploring new ways to enhance the mobile experience for our end users rather than managing the endless complexities that arise from having a multitude of vendor relationships," Houston said. "Syniverse brings the best of both worlds - providing the in-region expertise and solutions to optimize the experience of our subscribers and inbound roamers, while also serving as a preferred provider for so many of our mobile support needs, allowing us to remain focused on our top priority, our customers."
Syniverse provides mobile solutions for over 900 mobile operators, cable and Internet providers in over 160 countries. Its array of resources that it will offer to BTC go beyond messaging and roaming. BTC will now have the ability to proactively recognize and resolve problems such as network outages before the user is impacted.
The company should also be able to offer real-time alerting and rating capabilities that alert subscribers as they use data services at home and while roaming, and minimize the size of the uncollectable data roaming bill for BTC.
Senior Vice President of Syniverse for the Caribbean and Latin America Pablo Milkota, said BTC's commitment to improve mobile service quality is a great decision and it certainly will pay off in the long term.
"BTC is taking full advantage of Syniverse's breadth of solutions to meet and anticipate customer demands today and well into the future, while also realizing the efficiencies of a single source for advanced mobile solutions," Milkota said.
"We are pleased to expand our relationship with this forward-looking operator, building upon our long history of serving operators in the Caribbean and throughout Latin America. As a result, we now make mobile work for 95 percent of mobile subscribers in the region."

Click here to read more at The Nassau Guardian

 Sponsored Ads