Billing assessment for customers have begun
Cable Bahamas teams have been working at a fever pitch to restore services to customers affected by Hurricane Matthew, and announced today that full network restoration has been achieved for those on New Providence.
Cable Bahamas Chief Operating Officer John Gomez says work continues in the capital and other islands impacted by the category four hurricane. "Our teams have been working non-stop for the last 22 days and we have seen tremendous progress from their efforts," Mr. Gomez said. "Today, all areas in New Providence have the Cable Bahamas network, that supplies Internet, TV and phone services, 100 per cent active. We are focusing on the issues impacting individual customer premises, as wiring to homes and businesses were subjected to 150 mile per hour winds, leaving loose connections on distribution poles throughout the capital."
The company has engaged the support of cable restoration crews from its affiliates in Florida, supplementing the efforts of local teams to get every customer back to full service. These additional teams are being deployed on New Providence, Andros and Grand Bahama to provide relief and assistance to teams on those islands.
"This is a massive undertaking," the COO explained, "but it is not something we are unprepared for. Our restoration teams now have the additional support of our systems from Summit Broadband, the Cable Bahamas subsidiary in Florida. "This means that we can get even more done in a shorter period of time." Mr. Gomez stated that the collaborative effort of the local and US-based crews works to the advantage of every residential and business customer, and is a strategic advantage that the company is using to the fullest extent on Grand Bahama.
Cable Bahamas Vice President of Marketing David Burrows addressed the question of billing during interruptions in service caused by Hurricane Matthew. "Our first focus is on restoring service, and almost every one of our personnel have contributed to getting to where we are today," Mr. Burrows said.
"Next, we know customers want to know how any interruption impacts their billing, and this is something we take very seriously. While thousands of customers continued to receive uninterrupted service over the last few weeks, many were without service, so we are assessing what adjustments need to be made to those accounts," Mr. Burrows explained. "Those adjustments will be reflected on November statements for all of those that were affected."
The company's restoration work continues, with updates provided via the company web site at cablebahamas.com, on social media, in newspapers, and on TV newscasts. Customers that have full power reactivated at their home or business but have not yet had their cable services restored are encouraged to contact the company at facebook.com/getrevdup, by e-mail at info@cablebahamas.com or by calling toll free at 1-242-300-2200.
Cable Bahamas is the communications provider of choice and the first to offer triple play (voice, video, data) services in The Bahamas. In 2013, Cable Bahamas expanded its operations to Florida by acquiring four telecommunications providers and merged them into Summit Broadband, offering businesses and consumers a nearly 500-mile fibre-optic backbone connecting South Florida, West Florida and Central Florida. Cable Bahamas offers telephony, broadband Internet, cable TV and data transport services under the brand names REVOICE, REVON and REVTV in the Bahamas and as Summit Broadband in Florida, to both home and business customers throughout the Bahamas, southwest Florida and central Florida. The company also offers dark fibre transport to enterprise and carrier customers. In The Bahamas, the company also created the Cable Bahamas Cares Foundation, which has awarded over $2 million to local Bahamian non-profit organisations since its inception. For more information nmb please visit the company website at www.cablebahamas.com, follow on Twitter @cablebahamas or visit the company Facebook page at www.facebook.com/GetRevdUp.
Source: Cable Bahamas Ltd.
