Longstanding client Val Miller celebrates with Maya Nottage, Marketing Manager, CIBC FirstCaribbean.
Extra enthusiastic welcomes and warm smiles greeted arrivals throughout the day while customers enjoyed refreshments and special prize opportunities at CIBC FirstCaribbean International Bank. Branches throughout the Bahamas joined with parent company CIBC and other branches across the region in celebrating Client Appreciation Day on Friday June 17th.
Tables with a variety of sandwich platters, coffee, assorted cakes and sweets were laid out for clients. Many branches gave away phone cards, goodie-bags of surprise gifts, branded mugs and other CIBC FirstCaribbean “swag” and the coveted CIBC FirstCaribbean “Fast Pass” which allows customers to advance to the head of the line when in a hurry.
Many longstanding retail and corporate banking customers were honoured with personalised gift boxes complete with their initials engraved, as a thank you for their loyalty to the bank.
“I want to thank the CIBC FirstCaribbean Corporate Banking Team for bringing me my personalised “gift box”. It is most appreciated,” said long term corporate client, Robert d’Albenas of the d’Albenas Agency. “The affiliation between The d’Albenas Agency and CIBC FirstCaribbean dates back many, many years and is one we value. We look forward to continuing our excellent business relationship throughout the years to come.”
A customer wins a prize after answering CIBC FirstCaribbean trivia correctly at the Marathon Branch
Rowena Jones, President of Sandyport Beaches Resort, the boutique hotel in Sandyport Marina Village, echoed Mr. d’Albenas sentiments. “The gift really does feel special with my initials on the box. We truly appreciate the thoughtful gift and everything that the bank has done for us.”
CIBC FirstCaribbean’s Managing Director Marie Rodland-Allen said that while the festivities were a hit with their customers, the day was about re-iterating the bank’s emphasis on customer service every day.
“We like to think that every day is a customer appreciation day; ultimately it is our service that sets us apart,” explained Mrs. Rodland-Allen. “Our staff works to build long term relationships over the years with CIBC FirstCaribbean clients. But once a year we aim to go above and beyond to remind customers that they are our number one priority. We are very happy about the positive feedback we have received throughout customer appreciation day and would like to once again extend our thanks to all of our clients - You are the reason we do what we do.”
The customer celebration event was part of a region-wide initiative recognizing customer loyalty at all branches in the 16 other Caribbean countries where CIBC FirstCaribbean operates, making it one of the largest joint customer appreciation efforts in the region.
Delkisa Wood, Branch Ambassador, CIBC FirstCaribbean Sandyport Branch offers her thanks to client, Lynn Lowe.
About CIBC FirstCaribbean
CIBC FirstCaribbean is the largest, regionally-listed bank in the English and Dutch speaking Caribbean serving over 400 000 customers in 17 markets, through approximately 2,700 staff, across 100 branches and offices. The bank, which has almost 250 years of combined experience in the region, offers a full range of market-leading financial services in: Corporate and Investment Banking, Treasury Sales and Trading, Retail Banking, Wealth Management, Small Business and Credit Cards.
CIBC FirstCaribbean is a member of the CIBC Group. CIBC is a leading Canadian-based global financial institution with nearly 11 million personal banking and business clients. Through our three major business units – Retail and Business Banking, Wealth Management and Wholesale Banking – CIBC offers a full range of products and services through its comprehensive electronic banking network, branches and offices across Canada with offices in the United States and around the world.
For more information about CIBC FirstCaribbean, visit www.cibcfcib.com.
By Debra King
Source: Serena Williams Media & Public Relations
