Disruptions to Cable Bahamas' service are anticipated in the early hours of Sunday as the company switches customers over to a new Metaswitch phone switch and software system in which it has invested more than $3 million over the last year.The company said that, once in use, the system will enable new features for the more than 26,000 REVOICE subscribers and pave the way for cellular services."We've seen tremendous success with REVOICE," said Cable Bahamas Head of Marketing David Burrows. "And although we are nowhere near capacity, we know that we must continue our core strategy of exceeding the increasing expectations of our subscribers."Burrows said that the upgrade supports the integration of multiple voice services and will enable the company to combine landline and future mobile services. "We are putting in place the key infrastructure that will lay the foundation for the future, so that we will be ready to deliver a unified solution for home, business and mobile phone customers," Burrows said.REVOICE home and business phone subscribers can look forward to enhancements and expanded capabilities to their existing REVOICE services in the near future, as a planned upgrade to the service takes place on August 17, said the company.Cable Bahamas' REVOICE subscribers will see short periods of interruption in their services between the hours of 12 midnight and 6:00 a.m. Sunday as the new switch comes online and they are transferred over.The company said that the overwhelming majority of REVOICE subscribers will not notice the interruption on Sunday morning when the upgrade takes place. After the upgrade is complete, a new password will need to be set the first time the new voicemail box is accessed (dial *123).REVOICE subscribers will then be guided through simple menus to help customize the new voicemail box. Old voicemail messages will be lost due to the transition to the new system.The entire process is expected to be completed no later than 6:00 a.m. Sunday. Should any subscribers find their services have not been restored by that time, they are encouraged to do a power reset of their EMTA/phone box, by removing the battery and then disconnecting the unit from the power. After waiting 30 seconds, the battery can be replaced and the unit plugged back into the wall outlet. Service should then be fully restored.Neither REVTV cable TV service nor REVON broadband Internet services will be affected during this time.Throughout the evening, customer support email will be actively monitored to assist with any problems. Subscribers can write to info@cablebahamas.com or iss@cablebahamas.com for assistance between the hours of 12 midnight and 6:00 a.m. Sunday, the company advised.
Cable Bahamas has been testing the new phone switch and software for several months with tremendous success, it added. "We have seen that this new platform is a great step forward in telephone service for our country," Burrows said. "We are so pleased to be ahead of the game as we anticipate and respond to the growing needs of our home and business phone customers for today and the future."Updates about the upgrade will be posted on Cable Bahamas' Facebook page at facebook.com/GetRevdUp and via their Twitter feed @cablebahamas.
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